Frequently Asked Questions
1. Where can InstantSurv be deployed?
InstantSurv is easy to deploy and can be used for, and not limited to the following purposes.
- Getting feedback at events,
- Analysis of user experience e.g. getting movie ratings at movie theatres
- Airports, Eateries, Hotels, Restaurants, Churches, Seminars, Malls etc. (All service providing institutions can deploy InstantSurv for its customers at any location prescribed by the client).
Please note that survey questions are tailored to suit the client’s objectives and goals.
2. How does InstantSurv Work?
- InstantSurv makes use of Digital Touch Screen technology to capture feedback. Stands can be deployed at strategic positions such as customer service desks, exit points etc to capture feedback from respondents.
- The stands are attractive and designed to capture the attention of the respondents.
- The devices are simple to use, understand and operate. Stands can be deployed as stand-alone at the client’s request, with a colorful banner of the brand’s business offering, inviting people to give a feedback.
3. What are the benefits of InstantSurv to my organization?
- Improving quality of service and retaining customers.
- Customer perception on new or existing products or services.
- Motivating staff to work harder for better performance results to be depicted through surveys.
- Redefining sales and marketing strategies to make sales focus customer centric.
- Insight on poor performing departments or products in business and good performing departments.
- Rate event management and draw insight on how to make organizational events better.
- Get direct qualitative insight on customer views.
4. Who can use InstantSurv?
- InstantSurv can be used by any business or organizations that need to capture real-time feedbacks and opinions from their customers (voice of the customer), about their products and services, to improve their offerings and services.
- Financial institutions, Telecommunication companies, Hospitality Industry, Healthcare, Airlines, Retail, Media and Entertainment Industries, Religious Institutions and Government can benefit from the use of InstantSurv.
5. What is the procedure to use InstantSurv?
- Standing kiosks will be deployed at major exit and entry points to the event.
- Users are attracted to the stand by its colorful banner, they walk to the stand and take a 1 minute survey.
- Users can decide to drop a feedback comment, phone number or email.
- Reports are seen instantly at the backend and generated